What is a call flow?
A call flow is a directed graph that models your agent’s conversation structure. It defines the paths a conversation can take — from greeting to resolution. SuperBryn uses the call flow to generate path-specific test scenarios and evaluate whether your agent follows the correct sequence.Node types
| Type | Purpose | Example |
|---|---|---|
| START | Entry point of the conversation | ”Incoming call received” |
| PROCESS | An action the agent performs | ”Collect delivery address” |
| DECISION | A branching point based on input | ”Pickup or delivery?” |
| END | Call termination | ”Order confirmed, goodbye” |
Three ways to create a flow
1. Visual editor
Build your flow graphically using the drag-and-drop editor:- Add nodes from the toolbar
- Connect them by dragging edges between ports
- Label edges with transition conditions
- Edit node details by clicking on them
2. Import JSON
If you already have a call flow in JSON format, click Import JSON to load it directly. The editor will render it as a visual graph that you can then edit.3. Auto-generate from text
Paste a plain-text description of your agent’s conversation flow (or paste the agent’s full prompt), and SuperBryn’s AI will generate a structured call flow graph from it. You can also use the Analyze Prompt feature: paste your agent’s raw system prompt, and SuperBryn extracts both the call flow and policy/guardrails automatically.Paths
Once a call flow is defined, SuperBryn identifies paths — distinct traversals from START to END. For example:- Path 1: Greeting → Pickup order → Payment → Confirmation
- Path 2: Greeting → Delivery order → Address collection → Payment → Confirmation
- Path 3: Greeting → Customer cancels → Goodbye
Managing flows
- Each agent can have multiple saved flows
- Activate a flow to make it the agent’s current call flow
- Duplicate a flow to create a variant
- Edit, rename, or delete flows from the flow list