Voice AI platforms
SuperBryn integrates with the major voice AI platforms:| Provider | Type | Integration |
|---|---|---|
| Vapi | Voice AI platform | Direct phone integration |
| Retell | Voice AI platform | Direct phone integration |
| LiveKit | Real-time communication | SIP + WebRTC |
| Twilio | Communications platform | SIP trunking |
| Bland | Voice AI platform | Direct phone integration |
| Plivo | Communications platform | SIP trunking |
| Telnyx | Communications platform | SIP trunking |
Custom stacks
If your agent is built on a custom stack, SuperBryn supports:| Method | Description |
|---|---|
| SIP | Standard SIP trunking for any telephony provider |
| WebRTC | Browser-based real-time communication |
| API | REST API integration for orchestration platforms |
How integration works
Inbound agents
For inbound agents (your agent receives calls), SuperBryn:- Places a phone call to your agent’s number via LiveKit
- The AI caller follows the scenario
- The call is recorded and transcribed via LiveKit’s infrastructure
Outbound agents
For outbound agents (your agent initiates calls), SuperBryn:- Sends a trigger request to your agent’s configured URL with the payload metadata
- Your agent initiates a call to SuperBryn’s listening endpoint
- The AI caller answers and follows the scenario
Voice profiles
During simulation, SuperBryn selects TTS voices that match the scenario requirements:- Language and gender matching: Voices are matched to the agent’s configured language and gender
- Provider-specific voices: Supports Cartesia and ElevenLabs voice profiles
- Ring-specific behavior: Some rings use specific voice profiles (e.g., Ring 4 selects accented voices)